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Charge 3 won't hold a charge

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‎05-13-2020 21:34 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

‎05-13-2020 21:34 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

Plugged in screen works and syncs w computer but when I unplug it is non responsive and looses sync with computer. I tried reboot while plugged in that works, but unplugging it shuts it down.

 

 

Moderator Edit: Clarified subject

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‎08-07-2020 11:25

‎08-07-2020 11:25

Welcome to the Community, @Nollie34.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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