Charge 3 won't hold a charge

[anitaknibbe]

I have attempted to reach FitBit both by phone -- on hold for 30 minutes -- and via chat -- no response to my several messages after first "I'd be happy to help" chat intro -- more than 2 hours with no response.  I have had my current FitBit since Christmas -- and the past two weeks it will not hold a charge for more than a few hours. Prior to then, it held a charge for nearly a week.  I have tried all the troubleshooting options posted here, and nothing fixes the problem.  This is not acceptable to me -- I wear the FitBit so that it can track my activity, sleep, etc.  When I need to charge it several times a day this is not possible.  I would appreciate a timely response to this problem.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @anitaknibbe.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that a case was opened on you behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.