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Charge 3 won't hold a charge

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‎06-10-2020 07:43 - last edited on ‎10-14-2020 10:34 by Moderator Alum

‎06-10-2020 07:43 - last edited on ‎10-14-2020 10:34 by Moderator Alum

The first year of using my Charge 3 consisted of problems with syncing. I was able to fix it each time, but it was annoying. This year has been a problem with it holding a charge. I have searched the forums and as a result cleaned or scraped the 3 contacts on the back and rebooted numerous times.

 

Yesterday it does while walking and didn't count any of my steps. Got home, charged it, rebooted multiple times, and less than 12 hrs later it is nearly dead again and I'm in the middle of my walk for the day. Can anyone offer any other solutions?

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 10:35

‎10-14-2020 10:35

Welcome to the Community, @oceanbluejen.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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