Charge 3 won't hold a charge

[Viki9933]

I bought my Fitbit charge 3 over a year ago. Had no problem with it until now. The battery doesn’t last an hour. I charged it was 100% and after an hour is completely drained. Also is doesn’t track my heart rate anymore. I tried to reboot it and isn’t working. What shall I do? 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Viki9933.

Thanks for troubleshooting the battery and heart rate issues you are experiencing with your Charge 3. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[Nigel9999]

I found if I charged it till it said 100%, then went into settings on the Charge 3 and rebooted it would then be saying 4% or 5% again. So I would charge it again. I did this over and over, maybe 10 to 15 times until it would say above 90% after the reboot. That got it back to charging properly and would hold the charge for the week like usual.

[AlejandraFitbit]

It's great to welcome you, @Nigel9999.

I appreciate the tip provided, I know our friend will find this really helpful.

Keep the stepping up!