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Charge 3 won't hold a charge

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‎06-15-2020 01:08 - last edited on ‎11-05-2020 09:32 by Moderator Alum

‎06-15-2020 01:08 - last edited on ‎11-05-2020 09:32 by Moderator Alum

I've reset the device. I've made sure the charger is connected appropriately. No dice. This has happened twice now. Turning off all of the great features that Fitbit has would make the device no more than a fancy looking analog watch. What's going on, Fitbit?

 

 

Moderator Edit: Clarified subject

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‎11-05-2020 09:33

‎11-05-2020 09:33

It's great to see you here, @Amanda_fitmiss.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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