Charge 3 won't hold a charge

[brinkp]

I was charging my Charge 3 weekly than late last week I started having to charge it everyday. The charge goes down quickly. How can I get it to stay charged like before? 

Moderator Edit: Clarified subject

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @brinkp.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[brinkp]

Still not recharging as it should.  I need to charge everyday.  No more Fitbits for me. 

[McPCharge3]

Having same problem not holding charge.

Support has just suggested turning off unused items 

Even dial brightness an issue.

Fitbit user since 2014 and had strap attachment issues w/orig Charge.

Will call support Monday but my "run" (pun intended) w/Fitbit may  be coming to an end.

[Heartty]

Mine won't hold a charge for more than a day.   It is a little over a year, and it did the crazy buzzing and switching screen thing too.  It was out of warranty, so I sent it to Amazon warranty I purchased.  I will never buy a fitbit again.  To spend over $100 on an item that lasts a little over a year is crazy.

[jlau429]

The latest firmware update killed my Charge 3 as the battery goes from 100% to 5% in less than 10 minutes. I was told the engineers are aware but have not implemented any hot fixes for this issue. Customer support contacted me with a message which pretty much says "You're SOL, but here's a 35% coupon to spend more money on us!". Unless they roll back the update or implement a fix, my faith in this company is gone. 

[dangotpeace]

Having same issue, once i received the firmware update yesterday, the Charge 3 was charged up at 93% last night before i went to sleep and this morning was 22%.  It charges back up to 99% but continues to drain and now its down to 50% in only a few hours.  The 1 year was up last September. 

This is insane to spend over $150 for a device that only lasts a year?  Does anyone else have any answers to this?  Suggestions before i toss it and go for a different brand?  Thanks, Dana

[AlvaroFitbit]

@dangotpeace Welcome to the Community. 

Sorry to hear about this. You can follow these instructions to help improve the battery life.

Let me know how it goes.