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Charge 3 won't hold a charge

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‎07-31-2020 02:22 - last edited on ‎11-16-2020 10:00 by Moderator Alum

‎07-31-2020 02:22 - last edited on ‎11-16-2020 10:00 by Moderator Alum

Hi, I have a Fitbit Charge 3 that ive had since February and had no issues with until a couple days ago. The battery died so I put it on charge like normal, except it wasn’t charging. I gave it a day or so and then I tried it again and it started to charge, woohoo! 


But after taking it off charge (it shows 100% charge) it shows the low battery symbol and then goes black. I put it back on charge and it starts charging from 1% again. I have tried the short and long reset but these do not seem to be doing the trick 😞 my Fitbit has been an absolute game changer for my weightloss journey and I feel a bit lost without it now! 

 

 

Moderator Edit: Clarified subject

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‎11-16-2020 10:02 - last edited on ‎05-12-2025 07:05 by Fitbit Moderator

‎11-16-2020 10:02 - last edited on ‎05-12-2025 07:05 by Fitbit Moderator

Welcome to the Community, @MollyKiltie.

I appreciate your preference to our products and appreciate all the efforts in trying to fix this battery issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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