Charge 3 won't hold charge

[Nanajl]

It froze up then started vibrating know won't hold charge 

[AlejandraFitbit]

It's great to welcome you @Nanajl.

I am sorry to hear that your tracker isn't holding a charge. The battery in Fitbit Charge 3 can last approximately 7 days. Because battery life is affected by use and other settings, actual results may vary. Consider these tips when you want to conserve battery life:

• Turn off the option to wake the screen when you turn your wrist:
  1. On your tracker, press and hold the button. For Fitbit Pay-enabled devices, swipe right to access the Quick Settings screen.
  2. Tap Screen Wake to adjust the setting.
• If you don't need heart rate data, change the Heart Rate setting to Off. For more information, see What should I know about my heart rate data?
• Turn off notifications from your phone if you know you're going to receive many hundreds of notifications. A large volume reduces battery life. 
• On Charge 2 and Charge 3, use guided breathing sessions less frequently. Multiple sessions per day may reduce battery life. For more information see What should I know about the Relax app on my Fitbit device? Also consider turning off bedtime reminders.
• If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
• Don't charge your tracker in extreme heat or cold. For best practices, see How do I charge my Fitbit device?

Let me know the outcome. 

[Nanajl]

That won't help don't hold charge more then 1/2 an hour

[AlejandraFitbit]

Thanks for the update @Nanajl.

Since the tips provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Jsfp]

My new charge 3 stop holding a charge and now won't even hold a charge or turn off. Can I return it? I have gone thru the all the recommendations and nothing works, please help me

[AlejandraFitbit]

Welcome to the Forums, @Jsfp.

Thanks for troubleshooting this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Rosedolphin917]

I tried all the steps that were suggested and my charge3 battery will last for an hour, turn to a black screen  and  pulsates continuously. Help advised me. 
Thanks,

Rosedolphin917 

[AlejandraFitbit]

Hey @Rosedolphin917, welcome to the Community.

I appreciate all the efforts in trying to fix this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂