Charge 3 won’t hold charge

[Natasha4]

Hello. My fitbit charge 3 battery won't hold a charge. I will have the Charge 3 plugged into the original charger it came with and I've tried having it plugged into the wall and into my laptop. After a few minutes of it charging it will say that the battery is at 100%. I take it off of the charger and after a few minutes it will be back down to 1%.

I have tried the short reset with the smiley face coming up, the long reset with the 7 vibrations, and I have changed my clock face. None of these things have helped my problem. 

[Natasha4]

Hello. My Fitbit charge 3 now has lines on the top of screen there. It looks black and almost as if the pixels are messed up. It is near the top of the screen through the time that is displayed.  I have tried the short reset with the smiley face coming up, the long reset with the 7 vibrations, and I have changed my clock face. None of these things have helped my problem. 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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