Charge 3 won’t hold charge

[Mandyh67]

Hi I’ve had my charge 3 just over a year and it’s suddenly stopped working.  When I put it on charge it’s showing 1% left it over night and was showing 100% only walked downstairs and it’s totally dead again .  Help please ?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mandyh67.

I am sorry to hear your Charge 3 stopped working properly. Thanks for the details shared, I am glad to help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[Jriese]

Hello. Mine is having the same issue. It goes from 1% to 100%, I put it on and 1 minute later it’s completely dead. It also now has lines through the face & I’ve reset it multiple times, changed clock faces and all of the other recommendations on here.

[AlvaroFitbit]

@Jriese Welcome to the Community. 

Sorry to hear that your Charge 3 isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Goffky96]

I, too, am having this same issue... it just started yesterday. I’ve tried troubleshooting suggestions that I’ve found on here, including rebooting the device itself. I still cannot get my Charge 3 to hold a charge and I’ve only been using it on and off for about a year. 

[AlvaroFitbit]

@Goffky96 Thanks for stopping by! 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Anansi]

I had the same problem happen last night. I had about 50% battery, but when I woke up, my battery was drained. I tried to charge it for about 3 hours before it woke up after cleaning all the contacts, plugging and unplugging it into different ports. It heated up significantly, so I unplugged it, and let it cool off. Still not working. I plugged it in and it vibrated awake, so I assumed it was fixed and charged it and put it on. About 4 hours later, I came back from a walk and noticed it was dead again. I charged it up to 100% an hour ago and now it’s at 50%.

[Anansi]

I forgot to mention that now the sensors don’t work either.

[AlvaroFitbit]

@Anansi It's nice to have you on board.

Sorry to hear about this and thank you for troubleshooting this issue. As mentioned before please contact our Support team for further assistance by following the link in my previous post.

See you around.