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Charge 3 won’t hold charge

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‎06-18-2021 02:36 - last edited on ‎06-18-2021 04:23 by Fitbit Moderator

‎06-18-2021 02:36 - last edited on ‎06-18-2021 04:23 by Fitbit Moderator

Hi, 

I recently updated my charge 3 (two days ago) and since then the watch isn’t holding charge. It will charge to 100% and then be dead a couple of hours later.

 

I have tried the reboot options that have been listed below. Any other suggestions on how this can be fixed? 

Quite irritating as the watch is only 5 months old. 

 

 

Moderator edit: Format

 

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‎06-18-2021 04:21

‎06-18-2021 04:21

Hello @LDickenson. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you for the information and for the troubleshooting steps you've tried. At this time, please make sure to confirm you have a Fitbit Charge 3 device. 

 

Also, I'd like to let you know that there are some tips that could help to extend the battery life of your Fitbit device. These instructions are applicable for all Fitbit models and you can refer to this link: Can I extend my Fitbit device's battery life?

 

If those tips don't help, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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