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Charge 3 won't hold hold a charge for more than 24 hours

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‎07-24-2020 14:14 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-24-2020 14:14 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

My initial charge 3 lasted 3 months; Fitbit replaced it ; 2nd one no good; 3rd time was a charm. But now after another 4 months it’s not working properly. I clean it regularly, and usually it stays charged for 5-7 days; last week I was at a beach resort with family- I did not have it on in water at any time, but I probably was perspiring more than usual some days. Not sure if that affected it but suddenly it started flashing back and forth from screen to screen, then not working. As soon as I got home I cleaned it and charged it- thought it was ok. But for the whole week now it only holds the charge for less than 24 hours! I’ve cleansed it multiple times . Very frustrating!

 

Moderator Edit: Clarified subject

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‎07-25-2020 07:38 - edited ‎06-25-2024 06:31

‎07-25-2020 07:38 - edited ‎06-25-2024 06:31

Hi there @Bettycarver, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Fitbit devices. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

I appreciate you have already tried to troubleshoot this situation with your Charge 3's battery short life before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎07-25-2020 12:18

‎07-25-2020 12:18

I’ve had my charge 3 replaced less than a year ago. It’s is not keeping its charge. I am very disappointed and frustrated  with this product.

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