Charge 3 won’t light up only vibrates

[sc3321]

I got my fitbit not long ago and it was working perfectly fine today until I looked at it and saw the screen wouldn’t light up. I tried double tapping the screen, hitting the button and charging it. Nothing works, but it will vibrate if I get a text or hit the button on the side. I tried resetting it but that didn’t work because I can’t see the code on the screen to plug into my phone!! So now it is not even connected to my phone and I have no clue what to do.

Moderator edit: updated subject for clarity

[mike.orozco22]

I got a replacement a while back and I have been happy with it. However
yesterday the face of my watch would not display, but I could sync it. And
what is really weird is that I can see it today. Is this a precursor that
it may be going out again?

Also again I am happy with it when it is working. Is it just the screen?
When I received my replacement they did not ask for the original back. It
would seem to me that if it was just the screen that they would ask you to
return the old one and they could refurbish the display?

Michael O.

[dir57]

For many of us that solution worked for a few hours or days.  Then the screen faded or went blank again.  I hope yours stays repaired.  There was a thread about a firmware update that was supposed to fix this problem.  Does anyone know if that ever shipped?

[Maham14]

Spoiler

What Steve mentioned isn’t working for me! It is on charge and vibrating consistently but won’t light up. Nor is it showing up on my app

[Maham14]

• Hey could you help me please? My Fitbit is on charge and vibrating constantly but won’t light up

[Fitlit86]

My Fitbit charge vibrates but no image, tried changing the clock face and pressing and holding for 8sec and seems to not restart or turn off and is sync. 

[Julwise]

I am having the same trouble . I can't get it to restart, holding in the button does nothing. It still won't turn on. On the app it says I changed the clock face, but that didn't turn it on either.

[Izziesmomma]

Worked like a charm!  Thank you!

[susanbikes]

I have the EXACT problem!!  What did you do?!

[JMac101]

Hi, I tried restarting and long restart. It didn't work. In the end I got
in touch with support. Tried a few more things they asked me to try. Still
nothing. So they agreed to raise a ticket for me. My replacement fitbit
arrived today. ☺

[Riecchi]

I tried  pressing 15 sec while on charging.   First long vibration then short vibration occurred. But no change. Screen continues to be black and backside of the Fitbit shows no sign of life.   I would so appreciate if you can help me.  

[JMac101]

Hi, did you try changing the clock face? This worked for me each time
without re-starting. You need to do it via the app on your phone. Hope
this helps.

[gaylelynne]

Your suggestion fixed the problem and was a quick fix, too, thanks. But this does happen quite frequently, and if it happens while you're out for a walk or hike and you want to know how many steps you've taken, or if you're exercising and want to know your heart rate, and you can't get the screen to light up, you're out of luck without a computer at your fingertips (literally).  Is this a flaw in the Charge 3 that others are experiencing on a regular basis?

[Starlamacey]

I’ve tried this process, to restart my Fitbit, but I can’t enter the new code because I can’t see it. I need to enter the sequence to get to the brightness so it can be changed back so my Fitbit will light up. I’m pulling my hair out!!!

This has happened before and I’ve been able to fix it. But since I updated the new bug fix, the sequence is different and I can’t guess what it is. The old one was to swipe three times and touch the top of the screen twice and it would light up again. Help please! I know my Fitbit is not defected, I just can’t see the clock face.

[scribe38]

my charge 3 screen is blank, tried long restart as suggested, i get smiley face but rest of screens remain blank, please help

[dolphpat]

Hi all,

My charger also went black.  Restarting it and changing the clock face did not seem to help 

[Mackey1000]

My light doesn’t work either

[WilsonFitbit]

Hello @Mackey1000. It's great to see you around. 

If you have followed the suggested troubleshooting steps in this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, please make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. Also, please take into consideration that this thread is now closed and if you have any other questions, please post them in a new thread.