Charge 3 won't pair and is stuck on the smiley face

[Mikeedwarddaly]

My charge 3 won't pair to my phone and is stuck on the smiley face, I've tried all the trouble shooting steps but it will not work.

Moderator Edit: Clarified subject

[Kit1022]

My charge 3 won't pair to my android phone either. 

[Hackedoffuser]

I am also unable to pair my charge 3 to the app since the upgrade to the app at the end of September. Have tried go get a response from fitbit but no one there seems interested. I had absolutley no issues since that upgrade - have an up to date android phone and am not a fool when it comes to electronics and technology. The only reason i unpaired it was it is one of the recommended steps when the device stopped synching. Now it won't re-pair - getting only as far as the 4 digit code and then takes ages before it comes up as unsuccessful. Cynically I think it is a ploy to phase out charge 3 support and push us to get a more up to date device - my next one is unlikley to be a fitbit unless they come up with a solution!

[Rich_Laue]

At what step of the setup process does the failure occurs? Any error messages? Is this a new tracker? 

What phone? Denver we setup the tracker through the Fitbit app. Then once setup the app, not the user, pairs the tracker to the Bluetooth. 

[Mikeedwarddaly]

The smiley face just stays there it won't pair to the phone it's new it has
never been used I tried it with different phones and different solutions
but nothing will work

[Kittykattopia]

Same exact thing happened to me! It has been working perfectly for a few months and then after I updated the app I couldn't sync anymore. I unpaired it and now I can't pair it at all.