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Charge 3 won't pair and sleep score not showing

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‎01-07-2021 14:30 - last edited on ‎01-08-2021 11:24 by

‎01-07-2021 14:30 - last edited on ‎01-08-2021 11:24 by

Been working for a few years. All of a sudden no sleep score & when I try to pair, says an app is needed. 

 

 

Moderator edit: subject for clarity 

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‎01-08-2021 11:24

‎01-08-2021 11:24

Welcome to the Fitbit Community, @SunsetRunner.

 

Thank you for sharing the details of the issue you’re experiencing. I recommend confirming that your device is paired to your Fitbit account by doing the following:

 

  1. Tap the Today tab in the Fitbit app, and tap your profile picture.
  2. You should see your Charge 3 paired to your Fitbit account. 

If you experience any difficulties with syncing your tracker, please check the troubleshooting instructions from this help article: Why won't my Fitbit device sync?

 

Regarding the issue with sleep score, please check possible reasons at Why don’t I see a sleep score in the Fitbit app?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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