Charge 3 won't pair to Huawei P10

[Jolle]

Hello!

Just bought a charge 3.

When trying to pair up with my huawei phone, i get to enter the 4 digit code, however it wont pair.

The message try again will come up on the app and a new 4 digit code which can be entered without solution. 

Tried to:

Restart phone,

Restart charge 3.

Restart wifi bluetooth etc.

Giving app full battery access 

If i for example try to update charge it both my phone and watch will start but then quickly lose connection with one another..

Anyone with the same problem getting to a solution?

Moderator edit: updated subject for clarity

[SunsetRunner]

What phone model are you using?

[Jolle]

huawei p10

[SunsetRunner]

Contact Customer Support.

[MarreFitbit · Accepted solution]

Hi there @Jolle, welcome to the Community Forums. Thanks for all the steps you've done so far in order to pair your Charge 3 to your Huawei P10. Nice way to go!

I'd like you to please confirm that you've followed all the steps provided in the help article: Why can't I set up my Fitbit device? 

Thanks for helping out @SunsetRunner.

I'm looking forward to your response, keep me posted.