Charge 3 won't pair to my phone again

[Srf94]

I have done all the troubleshooting. Disconnected all bluetooth devices. Uninstalled the app. Rebooted both my charge 3 and my phone. Tried a differentdevice. I tried calling and was on hold for a long time. I tried chatting and was told to restart my phone and that was it. It's been a month. I'm completely exhausted with this

Moderator Edit: Clarified subject

[Mrb731]

This would happen to me sometimes. I would normal log out of my account on the app then log back in and it would normal fix the problem.

[MarreFitbit]

Hi there @Srf94, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services and we're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

In addition to the steps you've tried, please try following the steps below:

• Remove your Charge 3 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• On your device, open the Settings app > About > Clear User Data.
• Setup your Charge 3 again.

@Mrb731 Thanks for your input! 

Hope that helps! 

[Srf94]

I just tried all that (again) still no success.

[KJOSHI]

Me Too Facing Same Issue..tried all the steps, tried what customer care exec told but of no use

[MarreFitbit]

@Srf94 @KJOSHI Thanks for following the steps provided to you.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.

We hope your issue is solved soon.

[KJOSHI]

Hi Marre, i did contact fitbit customer care but he also provided same steps to follow and they didn’t work. I guess there is some issue with fitbit app as my laptop bluetooth could detect my Charge 3 however when i tried to pair it up in app, it didn’t work

[MarreFitbit]

@KJOSHI I'm sorry to hear that the steps didn't work. 

As you were advised during your chat, feel free to get back to customer support since the issue persists. They will be glad to continue to assist you.

[eaglemom7]

Used these steps still won’t sync. 

Update: Mine hasn’t synced since February 15th. Sounds like they have some issues they need to investigate. 

[AJH1111]

Customer chat support told me yesterday that my iPhone SE was not fully tested with the Charge 3 after taking me through all the usual steps that I had tried anyway :-(.  Still waiting for the additional suggestions that they said they would email to me.  Tried an Android phone as well with the same result.  My Charge 3 is now completely useless!

Update: Success update!!  Ive discovered that selecting “clear user data’ by using the menu on the tracker which is displayed when you swipe to ‘Settings’ and then to ‘About’ and then rebooting the tracker through that page also on the same menu has resulted in a successful pair and sync!  

[KJOSHI]

Hi AJH1111, i have tried doing that several times but no success..i created a new account as well, still same issue..i guess i will have to wait till some fitbit app update comes 😞

[AJH1111]

The other thing I did was clear out my notifications that were on the device as even doing a hard reset before many times hadn’t removed those I discovered.  Good luck anyway.

[MarreFitbit]

Hi there @eaglemom7, welcome on board. If you've followed the troubleshooting steps I've shared here, to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hello @AJH1111, welcome to the Community Forums. I'm glad to hear that you're back on track after performing a reset on your Charge 3 as I suggested here.

[joaultman]

mine wont connect either, was there an update that caused the issue

[MarreFitbit]

Hi there @joaultman, welcome here. Please make sure to follow the troubleshooting steps recommended here.

[Srf94]

I have tried everything that has been suggested. I have up and bought a charge 4. I'm disappointed that I only got one year of use out of my charge 3. The 4 paired just fine with none of these issues.

[Shaquan]

Might be time for a upgrade I still have the charge 3

[KJOSHI]

Mine somehow finally paired and synced after latest update and with the help of customer care..he did something at backend may be 🤔 now problem is am not able to update firmware 🤦🏻‍:female_sign: