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Charge 3 won't pair with Huawei P30 Lite

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‎03-04-2021 19:47 - last edited on ‎03-05-2021 04:02 by Fitbit Moderator

‎03-04-2021 19:47 - last edited on ‎03-05-2021 04:02 by Fitbit Moderator

Hello. 

 
I have got a fitbit charge 3, which have been working perfectly untill about 3 weeks ago. 
Then it startet having trouble syning, and now it won't pair. 
 
I have a Huawei P30 Lite, and fitbit app version 3.39.2 Beta (30243554).
 
I have tried to unpair all other devices, uninstalled the app, rebooted charge 3, restartet phone, reinstalled app - several times.
 
It connect to get the 4 digit number from the device - some kind of connection are there - but it just keeps on trying to connect without succes.
 
Please help. 
 
 
Moderator edit: subject for clarity
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‎03-05-2021 04:01

‎03-05-2021 04:01

Hello @SPV, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

 

Please note that the Fitbit App works with any mobile device that meets the requirements listed here. You can also refer to this link: 

What should I know about using the Fitbit app on my Android phone?

 

If your mobile device meets the requirements, please try the suggested troubleshooting steps for setup: Why can't I set up my Fitbit device?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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