Charge 3 won't pair with Huawei P30 lite

[TJMum]

Struggling to sync and time was incorrect so tried restarting. Followed advice on forum, finally decided to unpair from phone and start again. Now phone and Fitbit won't pair. Phone finds Fitbit, I input the pairing code then it just cycles - eventually stating it can't pair. Help!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TJMum.

I am sorry to hear your Charge 3 tracker wasn't syncing and now it won't pair with your Huawei P30 lite. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. On your phone's settings tap on Apps > Fitbit > Storage > Force Stop.
2. Reboot your phone.
3. Following the complete troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

Let me know how it goes, I'll be around. 

[TJMum]

Thanks for the advice but having followed this my device still won't pair
☹️.

[ClaireCat73]

Exactly the same problem with my mate 20 lite. Fingers crossed we can get this resolved. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ClaireCat73. Thank you for your reply, @TJMum.

@TJMum I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@ClaireCat73 I am sorry to hear you're experiencing the same issue. Thanks for the details shared. If you can see your device when you tap the Today tab > tap your profile picture, please follow the troubleshooting instructions from this help article: Why won't my Fitbit device sync?

Keep me posted on the outcome. I'll be around if you have any questions.

[Eamo30]

I am having the same issue with my fitbit and p30lite...i also tried it on my other iPhone and it doesn't connect on either. 

[mmc60]

I am having the same issue with my charge 3 not pairing with my Huawei p30 lite. I unpaired the fitbit and followed your instructions above and tried to repair it and it's telling me that it cannot pair. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eamo30 @mmc60.

Thank you for joining the thread and sharing the details of the issue with your devices. I appreciate your efforts following our troubleshooting instructions and recommend erasing the data from your devices: on your device, open the Settings app > About > Clear User Data.

Make sure to check our tips for Android devices at What are some tips for using the Fitbit app on my Android phone? If you have several devices for syncing, the tracker is trying to connect to both and the Bluetooth connection can be interfered. Make sure the other device is not nearby or turn off Bluetooth on it before trying to pair the tracker to your Fitbit account. 

I'll be around.

[Madponylady]

This is my problem too. Spoke to someone few nights ago and tried everything. Suddenly sync happened. Not worked since. Fit bit only 3 months old

[Eamo30]

Hi,

I have tried all of the above and still nothing.

[mmc60]

Hi Liliya, 

I cleared user data, uninstalled the app and reinstalled it and I'm still having the same issue. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Madponylady. Thank you for your replies, @Eamo30 @mmc60.

@Eamo30 @mmc60 I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

@Madponylady Thanks for the details shared in your post and for already trying to resolve the issue. Please confirm if your device is still not syncing and if you've followed the complete troubleshooting instructions at Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[Debbie80]

I am having the same problem with my fitbit charge 2 has anyone found a resolution please? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Debbie80.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend following our troubleshooting tips in this help article: Why won't my Fitbit device sync?

Hope this helps. 

[BahmanJ]

I've had enough of seeing the message "setup is longer than usual......we are on it..."

[Silvasies]

Same exact issues as the above people, tried the troubleshooting steps you linked above - huawei mate 20 lite phone though. 

[Eamo30]

Hi,

I tried all the steps and then was passed on to customer services. They
sent me a prepaid return form to send back my pebble and a new one has been
sent to me.

Hope this helps.

[T9]

Get a new fitbit or a motorola phone.

[SarahH73]

I have the same issue with Charge 3 and Huawei P30 Lite. None of the suggestions here work. Could someone please help? The device is found via Bluetooth but just whirrs when connecting and then eventually won't do it and I either get a white screen or it just says it won't connect. 

[Eamo30]

Hi,

I sent mine back and received a replacement... That then stopped working
and sent that back and got another replacement... Of course that one did
not work so gave up and threw it in the bin. I moved on to an apple watch
instead and have had no issues.