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Charge 3 won't pair with moto g9 play

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‎11-09-2020 04:45 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-09-2020 04:45 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

I've been trying to unsuccessfully pair this with my new phone my g6 worked absolutely fine, but I can't get the charge 3 to even pair with my new phone.

 

I even tried to reinstall the app on my old phone, now that won't even work.

 

Help please 

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‎11-09-2020 16:17

‎11-09-2020 16:17

Welcome to the Fitbit Community @Markymark1980.

 

I'm sorry to hear about the difficulties you experienced when pairing your Fitbit Charge 3 to your new Moto g9 play. Thank you for the information provided and for trying to reinstall the app on your old phone.

 

To try to resolve the issue, please follow the next steps:

 

- Removing your Charge 3 from the list of Bluetooth devices on your old g6.

- Restart your Charge 3.

- Set up your Charge 3 to your g9 as a replacement device:

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you continue having difficulties, please follow our guide to resolve syncing issues or set up issues.

 

Please let us know if you have any question.

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‎12-14-2020 13:32

‎12-14-2020 13:32

Hi Markymark1980, have you solved the issue? I really would like to buy a Versa 2, but surfing the web and also this Fitbit forum I understood that not being listed as a compatible device there is a good probability that something won't work... Sadly I discovered that Fitbit is really phone dependant, and you really risk to buy money and then have a Fitbit not syncing! 

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