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Charge 3 won't pair with new phone

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‎08-16-2021 11:01 - last edited on ‎08-16-2021 11:18 by Fitbit Moderator

‎08-16-2021 11:01 - last edited on ‎08-16-2021 11:18 by Fitbit Moderator

Won't pair with new phone 

 

 

 

Moderator edit: subject for clarity

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‎08-16-2021 11:14

‎08-16-2021 11:14

here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2021 11:23 - edited ‎08-16-2021 11:24

In response to Odyssey13

‎08-16-2021 11:23 - edited ‎08-16-2021 11:24

Hello @Littleteriann. Welcome to the community forums! @Odyssey13 It's great to see you around and thanks for your input! 

 

Thank you for the detailed information. Besides the information on the post above, I'd like to let you know that if your phone meets the requirements to be compatible with the Fitbit app, there are some additional tips that help with any set up inconvenience. For information, click here. 

 

Nevertheless, I was able to see that you reached out to our Support Team today and they have provided assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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