Charge 3 won't pair with phone

[AimeeJadeOx]

so I'd had problems with my charge 3 before and in the end had to have it replaced, I've not had the replacement long and already it doesn't work. It wouldn't sync and had lost time so I decided to unpair from my phone, big mistake now it won't connect at all. I've tried everything to get it to work with no luck 

[Rich_Laue]

Hi @AimeeJadeOx when you say "unpair" what do you mean? Unpair is when the tracker is removed from the phones bluetooth. This often helps with a sync or setup problem, and does not require the user to pair the tracker. In fact a user is unable to pair a tracker to the phones bluetooth,  with an error of Pair rejected by Charge 3.

Once the Charge 3 is removed from the phone's bluetooth, simply open the app and let it sync.

If it doesnt sync.

Try turning the bluetooth off/on

Log out/in on the Fitbit app

Force stop the Fitbit app.

Clear the Fitbit cache

Try through wifi and cellular 

Restart the phone 

Shutdown the phone.

[AimeeJadeOx]

I have done all this, it will not even connect back to the app. So the
watch is pretty much useless.

[Helen2306]

I got my new Fitbit charge 3 on Tuesday and since getting it and setting it up it’ won’t sync keeps saying failed ? Ive tried restarting it and deleting the app but nothing is it worth taking it back and getting a new one 

[Rich_Laue]

@AimeeJadeOx I would contact.fitbit.com

@Helen2306 so your problem with your unknown phone is not a setup issue, but a sync issue. Did you follow the steps posted above?