10-19-2018
15:30
- last edited on
11-22-2018
03:34
by
AlejandraFitbit
10-19-2018
15:30
- last edited on
11-22-2018
03:34
by
AlejandraFitbit
Trying to pair new Charge 3 with Samsung S8. The Bluetooth sees the Charge 3 but doesn't pair successfully. I have tried 2 ways, without success:
- Restarted both the Charge 3 and phone
- Fitbit app account page, tap on set up a new device, select Charge 3, tap on 'set up your Fitbit Charge 3' and nothing happens. Any suggestions?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
05-14-2019 18:30
05-14-2019 18:30
I am kinda mad about this whole situation. I am trying to turn on notifications on my fitbit charge 3, and a button pops up that says bluetooth pairing required. I push “set up” and wait about ten minutes for the fitbit to pair. Then the screen says, “bluetooth pairing failed.” This happens every time I try to turn on notifications or “all day sync”. I tried restarting my fitbit, restarting my phone, deleting and re-downloading the app, and erasing all of the data on my fitbit. I am really considering returning my fitbit. I really wish it would work, so I am a little upset about this. Does anyone know how to fix this situation with a fitbit charge 3 and an iPhone SE?
05-14-2019 18:46
05-14-2019 18:46
05-14-2019 19:45
05-14-2019 19:45
05-17-2019 14:43
05-17-2019 14:43
For me, on the charge 3 I scrolled over to 'settings' > 'about' > 'clear data'. After that I went to 'settings' 'about' and chose reboot.
After doing this I was finally able to pair with my phone again.
05-17-2019 14:45
05-17-2019 14:45
05-18-2019 20:40
05-18-2019 20:40
05-20-2019 05:02
05-20-2019 05:02
05-20-2019 05:10
05-20-2019 05:10
05-22-2019 09:30
05-22-2019 09:30
Not only have I tried all of these so-called "solutions" which have never worked, but I have also owned 3 other Fitbit products that worked just as they should have, and bought 4 others for family members who never had a complaint. This is a problem with your product, the Charge 3.
And by not owning up to it and doing something about it, you are truly risking the loss of your customer base. Because I have to tell you, after having spent as much money with Fitbit as I have, and now owning a product you aren't standing behind, my immediate thought is that this will be my last Fitbit product. My next purchase will be an Apple watch.
05-22-2019 10:17
05-22-2019 10:17
Amen. I was a long-time customer. The Charge 3 will be/was my last ever purchase from the company.
05-22-2019 11:29
05-22-2019 11:29
I’m sorry to hear you’ve had this same trouble, but I was certain I couldn’t be alone. I’ve done nothing different with my Charge 3 than I’ve done with any of the previous iterations. For instance, even though it’s supposed to be safe in water, I nevertheless wouldn’t risk it; I’d take it off. I’d been a previous ambassador for the brand, but not now. You can’t tell me they didn’t know this about their product before releasing it. Instead of fixing the glitch, they probably rushed production for the holiday season. What a gift to loyal customers.
05-22-2019 16:13
05-22-2019 16:13
05-23-2019 18:54
05-23-2019 18:54
05-23-2019 18:56
05-23-2019 18:56
05-24-2019 11:39
05-24-2019 11:39
05-28-2019 13:41
05-28-2019 13:41
That will be directly from your fitbit device.
05-28-2019 14:59
05-28-2019 14:59
05-28-2019 15:59
05-28-2019 15:59
06-04-2019 10:49
06-04-2019 10:49
ryanjh02, you're a lifesaver. I had tried everything in Fitbit's help/troubleshooting sections and most of what people in the forum had suggested (wasn't willing to do a data wipe), to no avail. Force stop did the trick instantly; it synced up again as soon as I relaunched the app.
06-04-2019 16:47
06-04-2019 16:47