Charge 3 won't pair

[bmacsdc]

Trying to pair new Charge 3 with Samsung S8. The Bluetooth sees the Charge 3 but doesn't pair successfully. I have tried 2 ways, without success:

- Restarted both the Charge 3 and phone

- Fitbit app account page, tap on set up a new device, select Charge 3, tap on 'set up your Fitbit Charge 3' and nothing happens. Any suggestions?

Moderator edit: subject for clarity

[Georgann]

I am having the same problem finally got it to sych by reinstalling the app and taking re-installing my fit bit 3. as soon as I got in  my car and got a phone call it has disconnected again and will not repair. it worked fine when I first got it. some thing is wrong with an update.

[SunsetRunner]

My charge3 has never paired with apple plus, not good for Fitbit company would never buy another. I have only had one update since I purchased charge 3!

Sent from my iPad

[Trinitysmum]

Tried all of your suggestions in the help files and still the charge 3 will not pair as it says the pin is incorrect

[Daniele77]

Same situation as me.

Sent from my iPhone

[Mommomfroggy]

I can not get my Fitbit to connect or sync. I’ve tried everything. I need help to resolve this issue.the screen will not light up. I’ve change clock , turned off Bluetooth in paired it , held button down and counted . What else should I do?

[SunsetRunner]

I just shut mine down there is nothing else have tried them all! I bad a bad one doesn’t want to pair with apple 8 plus iPhone oct, will be two years! Only use my Blaze and it’s getting old! Hope you find a solution.

Sent from my iPad

[majician]

Try clearing the user data: on the fitbit itself swipe over and keep swiping until you see 'Settings', choose it. Scroll down and choose 'About', scroll down again and choose 'Clear user data'.

[Trinitysmum]

Have rest it, wiped all the user data everything I could think of, didn't
work. Thanks for the suggestion though.

[SunsetRunner]

Will try- Thanks

Sent from my iPad

[SunsetRunner]

Just wanted to thank for helping, what you told me to try it worked! Why hadn’t I been told to do this long time ago. Bet I have at least twenty-five emails where try to pair this charge 3 from Fitbit help!  Thank again!

[Mommomfroggy]

I’ve been trying for days.It worked fine until they Updated the app. Now I’m getting nothing. Did you return yours? What now?

Sent from my iPhone

[SunsetRunner]

You told me this morning what to try and it work. Sent you an email your suggestion helped me more then anyone else I’ve been hooked up with! Thanks

Sent from my iPad

[SunsetRunner]

This worked for me in pairing and receiving notifications!

Sent from my iPad

[Glorywillow143]

Simply restating the same advice over and over obviously helped no one. It's sad that it took a user to finally figure out a solution to an obviously frequent problem.  I lost almost a weeks worth of tracking data before i found their answer as all of this automated bot info is not helpful and it seems the support team is too lazy to update their troubleshooting tips.  Like the product but the support is severely lacking.

[Trinitysmum]

I agree problem with the software but at least you have the watch!!!  Mine varies from 40 minutes behind to 2 hours behind so I can't even use the watch function:(

[SunsetRunner]

Took almost two years until mine was paired, it was done with help of someone like you not Fitbit!

Sent from my iPad

[Mommomfroggy]

Mine was like that with time. I switched clocks and it reset it self . I called Fitbit and got a replacement. Mine doesn’t even work anymore. You should call them. Customer service was great! Good luck!

Sent from my iPhone

[Mommomfroggy]

I just called Fitbit customers service .They are sending a replacement. My Fitbit wouldn’t display time or messages. Coming in the mail. Good luck with your Fitbit

Sent from my iPhone

[SunsetRunner]

Happy for you!

Sent from my iPad

[Kass6]

So, Fitbit is full of crap.  When I tried to use the link they sent me to upgrade to a new Fitbit - I was going to take advantage of the supposed 50% off to upgrade to the Versa - it wouldn't let me do anything except order a new Charge 3, which I didn't want.

Chatted online with their customer service again and was told oops, the person you spoke to before was wrong; you don't get 50% off an upgraded device.  So I was stuck replacing my useless Charge 3 for another Charge 3.

They sent the new one (just the face - no new band or even box), it worked ok for about 3 months, and now the face of it frequently stops working and goes black, yet it still vibrates.  Then it will randomly start working again.  And no, it isn't a battery issue.

So it looks like now I need to replace it again.  This product SUCKS.