Charge 3 won't pair

[bmacsdc]

Trying to pair new Charge 3 with Samsung S8. The Bluetooth sees the Charge 3 but doesn't pair successfully. I have tried 2 ways, without success:

- Restarted both the Charge 3 and phone

- Fitbit app account page, tap on set up a new device, select Charge 3, tap on 'set up your Fitbit Charge 3' and nothing happens. Any suggestions?

Moderator edit: subject for clarity

[Mx_Emmin]

I got sent a new charge 3 to replace an old one and the new one wont pair at all

Is there a user solution other than just to return the device? 

Things I've tried:

Spoiler

 

I have restarted both my phone and the new fitbit multiple times

I unpaired my old Fitbit

I made sure my Fitbit app and my phone are updated - reinstalled the app

I made sure my phone is supported and there are no known issues listed on your websites (Samsung s8+)

Location permission turned on

It seemed willing to repair with my old device but the old device's screen wasnt working, so when it sent a pin to complete the pairing I couldn't see the pin and now cannot repair old device

It tells me it has found the charge 3 but then cites bluetooth issues as to why it wouldn't connect - phone pairs fine to non-Fitbit bluetooth devices

Now I have no Fitbit. Incredibly frustrated and upset.

Have tried everything listed in these posts:

Why can't I set up my Fitbit device?

How do I set up my Fitbit device?

Can't set-up my Charge 3

Also I can't find live chat on the Fitbit website - is that not available in the UK?

[Mommomfroggy]

Thank you 😊

Sent from my iPhone

[Mommomfroggy]

Call customer service. They can help you.

Sent from my iPhone

[Mx_Emmin]

Can you tell me thier UK number? I cant find it on the website

[Bhpsjc13]

Thank you so much that (deleting data on the fitbit) worked immediately I'd spent hours restarting, reinstalling etc.

[SunsetRunner]

A shame what we’ve been through!

Sent from my iPad

[swilson317]

I have to say that since my last Android update, my Charge 3 is pairing successfully quite at bit more frequently. So...I'm wondering how much of this is an Android issue vs. a Fitbit issue.

[SunsetRunner]

Don’t know I have a Apple six plus, could be. Only had one update in almost two years, maybe I have a problem!

Sent from my iPad

[Mommomfroggy]

Update your phone, there’s an app for that. Good luck

Sent from my iPhone

[Mommomfroggy]

Actually I have IPhone XR it was a Fitbit issue. I got a new one sent. All is good now

Sent from my iPhone

[SunsetRunner]

First time just appeared on my Fitbit app on phone!

Sent from my iPad

[kavansurf]

Update: after calling fitbit support they sent me a new one. .....and Fedex delivered it to the wrong house. So they sent me another one to be delivered to a fedex office where i would pick it up.....Fedex lost it in transit.... They sent me another one to another address...... Finally got delivered, fedex sux!

[SunsetRunner]

Wow!

Sent from my iPad

[DaveT22]

Your canned responses are just awful. Weak. Zero effort. Useless. I'm so happy to see "problem solved" then so let down to see a useless link that doesn't give step by step fixes. You just link a pre canned response. 

[SunsetRunner]

How is this solved? I have done everything that was mentioned and I'm still seeing, "Couldn't pair. Check settings for this device and try again." Funny thing, there are no settings for it unless I can sync it to the app. I can't sync it to the app because I can't pair it with my phone. I can't contact Fitbit because support seems to come in the form of a Twitter post (Ick. I hate Twitter). Zero problems with my device until today. Ready to ignore warranties and just smash it against a wall/floor/brick/anything hard really.

[SunriseRun56434]

Honestly, I hate to say it, but after the second device and several hundred dollars that I had invested in, I finally gave up on Fitbit. I had been a loyal user since 2012. They have had plenty of time to rectify this and plenty of complaints. It became clear to me that what was once THE premier company in this field, just no longer cares about their customers. Since, switching to another brand, I can't tell you how happy I am. I purchased a Garmin and have had zero problems. It does everything the Fitbit used to. There are also plenty of other brands out there as well. I would recommend shopping around. I don't want to sound like a shill for Garmin, it just happens to be the one I switched to and I love it. I'm sure there are other brands that will meet your needs as well. All I can say is good bye and good riddance Fitbit!!!!!

[Tony9999]

Thanks for the update. It’s a shame that technical issues are managed by the public and not a proper customer service Help Desk. Anyway, good luck with your Garmin. It’s another customer lost so not sure when they will start to listen 🤔

[MJ220]

Nope didn't work for me.  I didn't want to clear user data but thought I would try cuz it worked for someone else.  Nope!!!   This is 2nd Fitbit I've had that just stopped pairing with my phone out of the blue, no rhyme or reason,  just stops.   Piece of crap, they charge way too much for something that works for a month!!

[FosterPaws]

1)  Go to Fitbit App on device you want to pair

2) Open Account ( top left corner - account settings)

3) Chose Advanced Settings (scroll to bottom to find)

4) Turn on Automatic Location

Paired right away after I did this.

[SunsetRunner]

Where this app at that I don’t have, there are no settings, have never been able to see my accounts or change anything on my app!

Sent from my iPad