Charge 3 won't receive notifications after iOS 13 update

[kylejp7]

I no longer receive texts to my charge 3 after i updated my iphone. Should i disconnect charge and reconnect to my phone? Or will an auto update take care of this?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Brwoody, @Cambria83, and @Ashlee87. I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Keep in mind that our team is still working on this situation, I'll make sure to keep you posted when updates are available. 

Let me know if you have any questions present. 

[Bethblanken]

I even upgraded my Charge 2 for a Charge 3 thinking my 2 was just getting old and not keeping up with the updates. But the new Charge 3 is doing the exact same thing, not getting the text notifications. I am thinking of sending the Charge 3 back. 

[Bethblanken]

Brwoody, my words exactly. So frustrating. 

[Cambria83]

Any updates on this? There are some pretty good Black Friday sales on Apple watches and this has been going on long enough, that it is worth it for me to spend the money on something that will actually work

[Kbredtornado]

Do we have an update or time frame on this yet?

[Biffer22]

Any updated, this is very frustrating.

[DChil02]

This topic was created back on 10/10....how is there no resolution to this problem yet?!?! I am completely frustrated I’ve wasted so much money on this product when it can’t do the simplest thing anymore 

[KateD86]

I still can’t get text notifications. I have tried everything on the forum. Is there an update?

[cassandra]

This is my 5th and possibly last Fitbit never had problems b4 can’t get notifications ready to give it up !?🤯🤯🤯

[Mandib66]

Hi, 

can you give me a time scale of when this issue will be resolved please? 
my partner bought me the charge 3 for Christmas... I spent a lot time on Christmas Day and today trying to sort out what I had done wrong to then come across this forum. I don’t see the point of keeping it if it doesn’t the job. 

[LittleLiability]

Hi.  I have had exactly the same issue - tried all the fixes, have rebooted my phone numerous times, checked all the settings, restarted my Fitbit etc etc.

i can’t believe I did this but I went out today and bought a new Charge 3 as I thought it must be an issue with mine (my husband’s works) and it is still doing the same thing!

please tell me that there is a fix coming...

[cassandra]

I feel ur frustration 🤯🤯 mine started working !?!?

Sent from my iPhone

[Bimbles]

Is there any fix for this yet?!? It is absolutely ridiculous that the charge 3 doesn’t do what I want it to and we just keep seeing the same message that it’s being worked on. I have tried all the trouble shooting tips and still nothing. Do we have the option of returning them as it isn’t fit for purpose. 

[MarthaTD]

this is still an issue. Any news from fitbit?

[mrg923]

I was having trouble with texts as well.  Eventually, I had to change the phone setting under Notifications, Messages, and then change Repeat Alerts from Never to Once and the text messages started coming through.

Messenger and other apps still don’t work, but text and phone calls both work with Banners, notifications and repeat alert on for Messages as well as Fitbit settings all on, etc.

[TeresaLol]

This has been almost a year and I still can't receive text notifications. Fitbit hasn't found a solution in the 10 months that customers have reported the issue?

[cassandra]

I can’t get notifications either !!!😰