Charge 3 won't receive notifications from Huawei Mate 20 Lite

[Vikucitelol]

I have Huawei mate 20 lite And my Fitbit Charge 3 dont show any notifications.  I have receivd15 messeges but only one I receivd after 15 minutes. Phone and fitbit are very close to Each other 

Moderator edit: updated subject for clarity

[SunsetRunner]

Your phone is not on the Approved Devices list so may work for some functions and not others.

[MarreFitbit]

Hi there @Vikucitelol, welcome to the Community Forums. Thanks for the details provided. 

As @SunsetRunner said, currently your Huawei Mate 20 Lite isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

There is a possibility that your Charge 3 can sync and receive notifications and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

Give it a try and let me know how it goes. 

[Vikucitelol]

I try this so many times, but still dont works. How long it can take to optimize the app with this model? 

[MarreFitbit]

Hello @Vikucitelol. I'm sorry to hear that the steps recommended didn't work. 

We don't have updates about when your mobile phone will be added to our list of Supported Devices. I'll recommend to keep an eye on the list for future updates. 

I'll be around if you have any questions.