Charge 3 won't receive notifications from OnePlus 6

[LinkLenain]

Hello,

Since couple of days my watch is no longer sending notifications (SMS/mails etc)

Looking at the notifications settings it says notifications center is not running and I shall reboot. However rebooting my phone and my watch does not solve the issue.

I noticed uninstalling the app and Installing it again works... For 2/3 notifications.

I'm using a OnePlus 6 (Android 9) if it may help.

Any idea how to fix this issue ?

Thank you in advance for your help

Best regards

Moderator edit: updated subject for clarity

[AnnieV79]

I'm having the same problem....same phone. It's been happening since August and customer service has not been helpful at all. I briefly got it to work today, after doing all the recommended troubleshooting but it went down again a few hours later and all my attempts to get it back up have not worked. I'm really frustrated!

[LinkLenain]

Hello,

Refreshing this post as having a smart-no-that-smart watch is kinda frustrating... I recently got friends asking me if they should buy some Fitbit product (when they noticed I got a charge3), I might consider to suggest them looking for other brand 😕

[MarreFitbit]

Hi there @LinkLenain and @AnnieV79, welcome to the Community Forums. We are sorry for the late response.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[LinkLenain]

Hello @MarreFitbit 

Thanks for the reply.

Do you have any target date for the fix? in the upcoming months? weeks?

Thanks in advance and best regards,

[MarreFitbit]

Hello @LinkLenain. I appreciate your understanding with this matter. 

At this time we don't have an estimated time frame about when this issue might be solved. Note that as soon as we have any update we'll make sure to keep you guys posted. 

Let me know if you have any questions present. 

[LinkLenain]

Hello @MarreFitbit ,

Any news about this issue?

I'm really considering to give up having an accurate answer and see what competitors could provide to replace my watch (I gave up to call it a smart watch).

Thanks in advance for your feedback.

Best regards,