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Charge 3 won't receive notifications from my phone

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‎10-01-2020 17:12 - last edited on ‎10-04-2020 16:38 by

‎10-01-2020 17:12 - last edited on ‎10-04-2020 16:38 by

Charge 3 will not receive notifications. I did chat support and did everything they said.  I also rebooted Fitbit. Update app. Did phone update.   Nothing.  What junk. 

 

Moderator Edit: Clarified subject

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‎10-02-2020 08:00 - edited ‎10-07-2023 08:07

‎10-02-2020 08:00 - edited ‎10-07-2023 08:07

Hi there @Sharonrobb, welcome to the Community Forums. I'm sorry to hear that your Charge 3 is not receiving notifications from your phone, I understand how you must be feeling after troubleshooting the issue with no avail. Thanks for the details provided in your post and for already contacting our Support Team for help.

Since you have exhausted all steps recommended by our team, please feel free to contact them back for a further explanation of the information you were provided or to see what your options are by now.

While reading your post I was wondering (as you have an iOS device) if the text messages your Inspire 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-02-2020 08:00 - edited ‎10-07-2023 08:07

‎10-02-2020 08:00 - edited ‎10-07-2023 08:07

Hi there @Sharonrobb, welcome to the Community Forums. I'm sorry to hear that your Charge 3 is not receiving notifications from your phone, I understand how you must be feeling after troubleshooting the issue with no avail. Thanks for the details provided in your post and for already contacting our Support Team for help.

Since you have exhausted all steps recommended by our team, please feel free to contact them back for a further explanation of the information you were provided or to see what your options are by now.

While reading your post I was wondering (as you have an iOS device) if the text messages your Inspire 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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