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Charge 3 won't receive notifications

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‎01-29-2020 07:57 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 07:57 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

Upset that I can not get texts on my fitbit. I have tried everything to fix it. I've even deleted my account and app and restarted . Still nothing anyone else having same problem??

 

 

Moderator edit: updated subject for clarity

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‎01-29-2020 08:39

‎01-29-2020 08:39

Attempt a restart, which doesn't delete any data, or check your settings to see if the option is disabled unknowingly.

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‎01-29-2020 15:35

In response to SkullBurner

‎01-29-2020 15:35

Hello there @Adatkins22, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot the notifications on your Charge 3.

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

 

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

 

Then, disable battery limitations:

 

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

 

Thanks for your help @SkullBurner. 😉

 

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


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‎01-29-2020 16:33

In response to MarreFitbit

‎01-29-2020 16:33

I have Samsung galaxy s10e.. I tried what you said here as well.. I've restarted my watch and still cant receive text. I'll contact customer service and see if they can help. Thank you

Sent from Yahoo Mail on Android
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‎01-29-2020 17:38

‎01-29-2020 17:38

It’s a known problem that is affecting some users. Mine stopped sending any kind of notifications a couple of weeks ago. They’re working on a fix, but not sure how long it will be. ☹️

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