Charge 3 won't receive notifications

[Tammy317]

It has been months since there was san update that stopped all notifications and texts from coming in. How long does it seriously take to fix your mistake. I spend money on this piece of crap for nothing because it hasn’t worked more than half the time I have had it. Anyone know how to get the notifications  and texts?

Moderator edit: updated subject for clarity

[Narain]

customer care phone number is not working and what you told to troubleshoot regarding notifications not working how to resolve this issue 

Moderator edit: removed personal information

[MarreFitbit]

Hi there @Tammy317, welcome to the Community Forums. I'm sorry to hear that you're going trough this situation, thanks for the steps you've tried so far. 

I'd like to confirm that you've followed all the steps provided in the article: Troubleshooting quick tips for iPhones.

NOTE: it is important that you turn OFF and back ON the Share System Notifications setting if it is on. 😉 Give this a go and let me know the outcome. 

Hi @Narain, welcome on board, I'll be glad to help you.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend following the troubleshooting steps recommended in the article: How do I get notifications from my phone on my Fitbit device? 

I'm looking forward to your response, keep me posted. 

[Tammy317]

• Sorry it’s been a bit hectic 
• I went through each trouble shooting suggestion and it still ain’t working. My iPhone is recently updated to ios13.3.1 and the phone is and iPhone 7
• Notifications are still not coming up on Fitbit for texts, or notifications 

[MarreFitbit]

Thanks for getting back and letting me know the outcome @Tammy317.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.