Charge 3 won't receive notifications

[BTD0129]

I'm not an iPhone user; I have android; Galaxy S10! so it's not the upgrade issue!!! I've contacted support multiple times; I've gone through all the stupid troubleshooting steps; no one seems to listen to my specific problem; I'm receiving all notifications EXCEPT for incoming text!! Calls are coming through; so why aren't my text messages.  Anyone else having this issue?  after going through all the troubleshooting steps with them (which was a waste of time; because I had already done it all on my own; I've had enough problems, and there's only so much you can do!)  I was told "we'll add you to the list of reported issues" seriously....that's all I get?  I want this resolved!!! My phone stays on silent and I rely on my watch to tell me when I miss something; this is NOT ok!!

Moderator edit: updated subject for clarity

[NanaLE]

I was told weeks ago there was a glitch on their end and they were working on this issue.  I, too am upset. I use that feature the most!!!  I wish FitBit would address this in a more timely manner. I have tried all the things they suggest without success.  Anyone out there found a solution on their own??? (Since customer service doesn't seem to be helping us!)

[MarreFitbit]

Hi there @BTD0129 and @NanaLE, welcome to the Community Forums. I apologize for the late response. I'm sorry to hear that you both are going through this situation. I appreciate you've taken the time to troubleshoot the notifications on your Charge 3 prior to posting here. 

We’re aware of the issue and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[NanaLE]

Any progress in fixing this issue?

[mom4morrow]

Any updates? I just received a new charge 3 and cannot get any notifications. I am an iphone user and this is my second chrarge 3. Has something changed? Would like to receive texts and calls.

 Thanks 

[SunsetRunner]

I've got the same problem!! It always appears the message that I need to restart the phone but it doesn't help! I tried everything! Uninstalling the app, restart the phone and restart the Charge3... nothing worked!! It's very frustrating! 

[janiesmith]

Any updates on a fix for this? I too am having the same issue with not receiving notifications and the sync to my phone's fitbit app often takes several tries to connect. Thank you!