Charge 3 won't recharge

[Quarric]

I've had my Charge 3 for less than a year and its currently sitting dead in its cradle because it won't charge. I've been having issues getting it to charge since May/June. 

I've cleaned it, I've cleaned the cradle, I've rebooted it and changed the clock faces after I found that was causing glitches for some people. I replaced the charger when the problems first started because I thought that might be the issue. At first that seemed to sort it, but then the issue started again. I'm now on cradle 3, same issue and I've tried it plugged into different sockets too, no difference.  

Up until now it's managed to recharge if left long enough, or it would get to a certain percent and stop, if I removed it from the cradle then attached it again it would finish. 

This time nothing's worked and its completely dead and I'm out of ideas. 

[JuanJoFitbit]

Hi @Quarric, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 won't turn on or take a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Quarric]

Thanks.