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Charge 3 won’t record active minutes after 99

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‎04-06-2021 14:40

‎04-06-2021 14:40

I’ve noticed that my active minutes will not go passed 99. I’ll see my active minutes are at 99 and I will continue to work out and it won’t increase anymore. Looking in my history I have multiple days that say 99.

 

Any ideas? 

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‎04-07-2021 04:25

‎04-07-2021 04:25

Hello @Gymtarist Welcome to the community forums! Thank you for the information! 

 

This is very odd and I'd recommend performing a restart to your Charge 3, to see if that refreshes its performance. For this, please follow the steps suggested in this link: How do I restart my Fitbit device?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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