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Charge 3 won't record my sleep properly

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‎09-30-2020 09:15 - last edited on ‎10-06-2020 06:12 by Fitbit Moderator

‎09-30-2020 09:15 - last edited on ‎10-06-2020 06:12 by Fitbit Moderator

my charge 3 frequently records part of sleep only. Mostly the missing part is 1 to 2 hours of initial part. Can anybody have similar problem and solution if any?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎10-06-2020 06:12

‎10-06-2020 06:12

Hi @Drjnsk, it's great to see you in our Fitbit Community. I'm sorry to hear that your Charge 3 is not tracking your sleep properly.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep.

 

Finally, monitor your tracker and see if it tracks your sleep properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-06-2020 06:20

‎10-06-2020 06:20

Mine is always 1 or 2 hours off. I edit the time it said i went to sleep. But I don't know how accurate that is.  It then is light sleep unti it is the time it said. 

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‎10-06-2020 07:05

In response to Cathy39

‎10-06-2020 07:05

Thanks Cathy39.I tried one record. It corrects the duration. However, the period we added, is not considered as light sleep. Stagewise duration remain unchanged.Once again Thanks for reply.🙏Sent from my Samsung Galaxy smartphone.
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‎10-06-2020 07:54

‎10-06-2020 07:54

Have the same issue with both charge 3 Fitbit. One would not give a sleep scourge at all, a test did fix that but still have the issue on both that the sleep analysis is always about 2 hrs after I actually go to sleep. Go to bed at 11:30pm and sleep log shows 1:00am to 7:30am. Very frustrating as we purchase Fitbit for this feature and pay for premium package to get the analysis. 

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