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Charge 3 won't register sleep score

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‎10-15-2020 04:15 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 04:15 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

Hi, I just got a new Fitbit Charge 3 and it only has given me a sleep score for two nights and it hasn’t since. The first night it didn’t give me a score/break down. The next two it did. Then the last three it hasn’t. 


I have uninstalled and reinstalled the app, but it hasn’t changed anything. And the previous posts don’t seem to answer what is wrong. I hope someone can help. 

 

 

Moderator Edit: Clarified subject

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‎10-18-2020 10:42

‎10-18-2020 10:42

Welcome to the Community, @mywheeler.

 

Thanks for troubleshooting this sleep score issue. You must see sleep stages to see a sleep score. For more information, see What should I know about Fitbit sleep stages?

If you see sleep stages but don’t see a sleep score:

  • Note that it may take a few minutes for your sleep score to appear.
  • Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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