Charge 3 won't respond after a manually reboot

[Ktpops]

Hi, my charge 3 screen kept sticking so i went into settings - about and then rebooted as i saw recommended in a previous post. After doing this it has completely died and is now just an unresponsive black screen. It had 90% battery prior to pressing reboot.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi @Ktpops, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. 

I'm sorry to hear that your Charge 3's screen is still not responding after the Reboot you performed. Thanks for the details provided about your tracker's behavior. We're here to help!

I've seen you contacted our Support Team after posting here. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

In the meantime, if you haven't done so yet, I'd recommend to perform a long restart by following the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If the long restart doesn't work either, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.