help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2020 08:20 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 08:20 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I've done the reset for the Charge 3, about 10 times, still nothing is working, no smiley...

I've plugged it into several different charger boxes and my compiuter.

I have a black screen, no vibrations, and the green light is constant on the back..

 

Please help

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-09-2020 07:40 - edited ‎11-07-2023 07:32

‎05-09-2020 07:40 - edited ‎11-07-2023 07:32

Hello there @SharpDaniel, it's nice to see you around the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about your Charge 3's odd behavior. I appreciate you have taken the time to troubleshoot your tracker prior to contacting us. Nice way to go! I'm here to help you.

Since your tracker's behavior isn't right, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and I saw that they're already helping you to get back on track. 😉

We'll be around if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes