Charge 3 won't respond to anything.

[mark_shanks]

My fit-bit 3 started vibrating crazily on my wrist this morning then the screen went completely blank.

The left side side button doesn't work, I've tried resetting my fit-bit, I've tried charging it but nothing will work, it's completely useless.

This is actually the 2nd fit-bit 3 I've had and both have stopped working completely. The first fit-bit stopped working completely, but was under warranty so was replaced.

This one, the second one, has completely stopped working and is also useless, unusable.

For the cost of the product, it's ridiculous that the two of them I've had (first one under warranty) have gone through the same process and rendered them completely stop working rendering them completely useless and unusable.

I see this is a common problem in multiple other threads on here yet no answers are forthcoming.

As has been suggested in all the other threads on this issue, I cannot 'change the clock face' as I can't gain access to my fit-bit 3 at all.

What can be done to restart my 2nd fit-bit 3? I would like to receive a replacement should this not happen.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @mark_shanks.

I’m sorry to hear that you are having difficulties with your Fitbit Charge 3. Your time while dealing with this situation is highly appreciated.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[rocchino]

The same for my CHARGE3 starting blinking and vibrating.

I cannot manage it anymore ...

Could you help us?

Regards Luca -Italy 

[EdsonFitbit]

It's great to see you in the Fitbit Community, @rocchino.

Thank you for informing us about the issue you experienced with your Fitbit Charge 3.

If you haven't done so, please restart your Tracker by following these instructions. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If your Charge 3 is syncing, please try to change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[Bellaherna1]

Same issue for me…including having a 2nd one which was replacement. I’m done with FitBit. I’m going to move on to another brand. 

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Mine doesn’t even respond while charging so these instructions won’t work for me. Also my face doesn’t work either.  These things are pieces of junk 

Moderator edit: format

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Bellaherna1.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.