Charge 3 won't respond to button and has a blank screen

[Dlk0907]

I have my fitbit all charged but when I push the button on the side it doesn't show anything on the screen how do I get that to come up again it's a blank screen

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dlk0907.

I am sorry to hear your Charge 3 doesn't show anything on the screen when you push the button and has a blank screen. I am here to help you with that. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Try changing a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[Jmm2005]

Mine is doing the same thing. The reset doesn't work,  it's fully charged and I've changed the clock with no screen showing. I synced to the app and vibrates but the screen stays black. 

[Dlk0907]

I tried getting it to work I ended up buying g a new fitbit it never came
back on thank you Dianne

[Andi083]

I've tried all the troubleshooting suggestions but nothing works. It just vibrates when I try to reboot while charging and I get an error message saying device not near it powered on when I try to change clock face.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jmm2005 @Andi083. Thank you for your reply, @Dlk0907. 

@Dlk0907 thank you for posting the update here. I understand that you have a new Fitbit now and hope you continue enjoying the Fitbit experience without any issues. 

@Andi083 thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Jmm2005 I am sorry to hear you're experiencing the same issue with your device. Thank you for your efforts to resolve this. Since you've tried to restart the device and change a clock face, I recommend doing a long restart: 

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Andi083]

I did contact support team, but got no resolve. My screen is still blank, still having issues with syncing and unable to reset device. This is my 3rd fit bit device and the 2nd consecutive device to have issues. The first being an 2nd hand Alta that worked perfectly, the 2nd Alta HR that had battery issues within the warranty thankfully, and now my charge 3 that I've had since March 2019 and isnt covered under the warranty. At this rate I'm considering purchasing another brand, even though I ABSOLUTELY LOVED my Charge 3. I cant run the risk of another faulty device.

[Jmm2005]

The long reset doesn't work. There's two vibrations and nothing changes on the screen while holding down the button. By screen has been black for days. The app is up-to-date and my fit bit will still sync.