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Charge 3 won't respond to swipe

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‎09-26-2020 07:17 - last edited on ‎09-27-2020 15:30 by

‎09-26-2020 07:17 - last edited on ‎09-27-2020 15:30 by

I can only see the initial screen that comes up, I cannot move the screen to see steps, heart rate etc.

 

 

Moderator edit: subject for clarity 

 

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‎09-27-2020 15:29

‎09-27-2020 15:29

Welcome to the Fitbit Community, @ajajp.

 

I am sorry to hear you see only the initial screen on your Charge 3 and can't move the screen to see steps, heart rate and other data. I am glad to assist you with that. I recommend restarting your tracker by following the steps from this help article: How do I restart my Fitbit device?

 

If the issue persists, perform a long restart:

 

  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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