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Charge 3 won't respond to touch

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‎07-18-2020 15:55 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 15:55 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

Will not respond to touch. I have tried to shut device off and reboot and still not working. 

 

 

Moderator edit: subject for clarity

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‎07-20-2020 18:46

‎07-20-2020 18:46

Welcome to the Fitbit Community, @Truenole22.

 

I am sorry to hear your Charge 3 screen won't respond to touch. Thanks for trying to resolve this, I am here to help. I recommend doing the following:

 

  1. Please confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Try a long restart:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

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