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Charge 3 won't restart and has multiple lines on the screen

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‎08-07-2021 00:06 - last edited on ‎08-07-2021 04:02 by Fitbit Moderator

‎08-07-2021 00:06 - last edited on ‎08-07-2021 04:02 by Fitbit Moderator

So after getting my original charge 3 replaced in October 2020 due to lines appearing on the screen. The same issue has occurred with the replacement along with additional problems of the screen being very slow to respond to swipes and not being able to restart the device.

I've tried changing clock faces, resetting via settings (made no difference) and restarting via charger, however it won't restart either. 

Lines on the face are even worse than the last time and it's almost impossible to read some areas. 

Can't believe how many people experience this issue and that it's happened again with the replacement. 

 

 

 

Moderator edit: subject for clarity

 

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‎08-07-2021 04:05 - last edited on ‎08-16-2024 09:59 by Fitbit Moderator

‎08-07-2021 04:05 - last edited on ‎08-16-2024 09:59 by Fitbit Moderator

Hello @RozzyK. It's great to see you around. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback and for the troubleshooting steps you've tried. At this time, I was able to see that you reached out to our Support Team today and they were able to provide a replacement for you. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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