Charge 3 won't scroll up or down or to the left

[grambini]

Charge 3 won't scroll up or down or to the left. I have tried restarting and it doesn't work. What else can I do?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @grambini.

I am sorry to hear the screen on your Charge 3 tracker won't scroll up or down or to the left. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker already, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome.