Charge 3 won't set up or charge

[Taydoc]

I just got my charge 3 yesterday, i had started to do the setup but unfortunately my wifi was down so it was unable to do the last update, keep trying to do the update but could never complete. So I just unpaired it and figured I would try again but I'm not getting the 4 digits coming up on the screen and its also not even charging either. I have cleaned it even though its brand new, I've checked the prongs, I've even plugged it in and held down the button for 15 seconds to see the smiley face to then unplug it and then replug it and still isn't charging. So I'm at a bit of a loss as to what to do. As like I said its brand new so there shouldn't be anything wrong with the cable etc.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Taydoc.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with setting up and charging your new Charge 3. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.