Charge 3 won't setup or connect to Bluetooth

[vkaycoff]

My Charge 3 shows up on the Bluetooth list, but it will not connect to Bluetooth. 
I erased it from Fitbit and tried to install as new device. Again, it’s recognized as present, but it still won’t connect.

I got a brief message that the passkey or something  (?) is incorrect, but don’t know how to fix.

I have restarted, rebooted, disconnected/erased and reconnected /reinstalled everything I can think of. 
Help!!!

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @vkaycoff. Welcome to the community forums. 

I'm very sorry for this experience and thank you for the troubleshooting steps you've tried prior to posting. At this time, please make sure that you have followed all of the steps provided in this help article: Why can't I set up my Fitbit device?

If you've completed the steps from the link and the inconvenience persists, please try to perform a long restart to your Charge 3. A long restart is different than the basic restart and you can perform it by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps.

[vkaycoff]

No, it didn’t respond to the hard reset. Everything proceeded as you described. But the Fitbit app and the Bluetooth app still both recognize the Charge 3 but it won’t connect. 

[WilsonFitbit]

@vkaycoff Thanks for following the suggested troubleshooting steps. 

Since this inconvenience has persisted, I recommend contacting our Support Team for further assistance. Please make sure to explain the troubleshooting steps you've followed, this way they can continue assisting you from there. 

See you around. 

[leftyseel]

I’m having the same issue. Just had this Fitbit 3 given to me. Won’t connect to iphone’s bluetooth, not listed on the devices. Tried rebooting both phone and fitbit several times, toggled bluetooth on and off several times as well. Also did network reset. Still, no luck. Iphone’s bluetooth can’t find it, can’t connect. I’ve removed all the other devices synced in bluetooth and paired them again, bluetooth found them and paired with them easily. 

[leftyseel]

I also cleared user data on fitbit several times. Nothing worked. 

Have you found a fix? Do share if you did. I have the same prob.

Moderator edit: updated post. 

[AndreaFitbit]

Welcome to the Fitbit Community, @leftyseel. Thank you for mentioning all the steps you have followed in order to connect your Charge 3.

Could you please confirm that you have followed the steps of help article: Why can't I set up my Fitbit device?

Keep on visiting the forums. 

[leftyseel]

Yes, followed all the steps. I have also updated to iOS 15.4.1 hours ago and did another network setting reset. Fitbit Charge 3 just can’t be discoverable. I’ve again removed all devices connected to bluetooth, they’re easily discoverable as soon as i turn them on, and paired easily without any problem. 

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @leftyseel. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[vkaycoff]

I contacted the team and the eventually determined that my Fitbit is broken and won't work.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Fitbit  was broken @vkaycoff. I'm sorry that it won't work.

Keep on visiting the forums. 

[leftyseel]

Got some help from the chat. We did the same things i already did. Nothing worked. I’ll keep trying. Last resort could be dfu restore, but i don’t wanna go that route. Thing is, my iphone’s bluetooth can find all the other devices in a second and connect right away. So i’m sure the phone’s bluetooth is working fine.  
 
I’ll try syncing with a laptop.  
 
Btw, is there any way i can edit the date and time without syncing? Coz mine’s way off. 
 
Edit: Tried on an old android phone. It did find the Charge 3. But it’s oudated so i can’t sync there. 

[leftyseel]

Just came back here to say Fitbit Charge 3 finally got synced!  
 
Device kept showing me the 4-digit pin but it doesn’t work and kept saying error 01 or whatever on the Fitbit app. What finally worked for me is i “turned off iPhone’s Optimized Battery Charging.” Got this tip from someone on youtube. It was for android but tried it on iPhone anyway and it worked. You can turn it back on again after syncing. 
 
Hopefully this may help someone with syncing issues too. 

[AndreaFitbit]

Thanks for getting back to us and for sharing what worked for you @leftyseel.

I marked it as the Best Answer so other users can use this advise too.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around.