help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't show text messages from Samsung A20

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2020 12:22 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 12:22 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

I cannot get my text messages to show on my Samsung A20.  I have the Fitbit Charge 3. Any suggestions?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-01-2020 16:59

‎01-01-2020 16:59

Your phone is not on the Approved Devices list so may work for some functions and not others.

Best Answer
0 Votes

‎01-02-2020 07:44 - edited ‎10-09-2023 08:27

In response to SunsetRunner

‎01-02-2020 07:44 - edited ‎10-09-2023 08:27

Hi there @maryeba, welcome to the Community Forums. 

As @SunsetRunner said, currently your A20 isn't yet a compatible device  as our team is working to optimize the Fitbit app and ensure its functionality with this model. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

There is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes