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Charge 3 won't show time when I turn my wrist

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‎10-13-2021 12:25 - last edited on ‎10-13-2021 12:29 by Fitbit Moderator

‎10-13-2021 12:25 - last edited on ‎10-13-2021 12:29 by Fitbit Moderator

My Fitbit used to show the time when I raised my arm to look at it - not anymore!  Now I have to push button to view!

 

Help!

 

 

Moderator Edit: Clarified subject and formatting 

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‎10-13-2021 12:43

‎10-13-2021 12:43

Hi @Bracken7 Nice to see you here. 

 

Thanks for the details shared in your post. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

View best answer in original post

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3 REPLIES 3

‎10-13-2021 12:43

‎10-13-2021 12:43

Hi @Bracken7 Nice to see you here. 

 

Thanks for the details shared in your post. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer

‎10-14-2021 07:06

In response to CindyMFitbit

‎10-14-2021 07:06

Thanks!

Sent from my iPhone
Best Answer

‎10-14-2021 07:42 - edited ‎10-14-2021 07:43

In response to Bracken7

‎10-14-2021 07:42 - edited ‎10-14-2021 07:43

It was a pleasure @Bracken7. 

 

I hope it was helpful for you. Have a nice day! 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer