(Edit Notes: 3/23/2019,
1) added ‘restart Fitbit Charge 3 tracker,
2) I should say I typically run the Fitbit App 24/7, with ‘All-Day Sync’ disabled to avoid unnecessary battery drain, and
3) initiate a manual data sync when making the Fitbit app active. )
(Edit Notes: 9/2/2019,
1) Corrected spelling ad grammatical errors,
2) Updated my “Easy” for the last (3.6.2) app version with ‘Today” tab,
2) Reformatted my “Easy” method for clarity ...)
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BechC (and others) It’s a known issue with Bluetooth and a Fitbit tracker device connected to multiple hand held devices. You can certainly have the Fitbit app on multiple hand helds (and/or pc’s/Mac’s), to ‘view’ your data, as that ‘communication’ is via an internet connection with Fitbit servers and your mobile device/PC/Mac. I’ve found fewer Fitbit tracker device ‘sync’ problems when Bluetooth connecting to one, and only one hand held. In my case this my iPhone as it’s with me most of the time. Choose one that is best for you and use it as the ‘sync’ source.
When I have Bluetooth connectivity/sync issues, and when the mobile device cannot ‘find’ or ‘connect’ to the fitbit tracker, that aren’t resolved by these other means:
1) iPhone Bluetooth manipulations (e.g. Bluetooth off/on; Fitbit ‘forget this device’, etc.... ), or
2) iPhone restarts, or
3) restart Fitbit Charge 3 tracker, or
4) delete and reinstall Fitbit app, BUT only as a last resort ...
A faster and easier solution that works for me, is to:
- Open Fitbit app; Tap on “user picture” (upper left corner ”Today” screen);
- Tap on tracker device; Scroll down to and enable ‘ALL-DAY SYNC’.
This action forces the iPhone and app to look for the Fitbit tracker, initiating the Bluetooth setup protocol.
- Say yes to start this action.
I now am syncing, and again see dynamic HR in the app, and get notification and any alarms on my Fitbit device again.
I much prefer this method to deleting and reinstalling the app and avoiding a potential loss of data due to a failure to properly sync.
Hope this helps some of y’all ...
I believe this is a Fitbit Charge 3 device firmware problem, requiring a firmware fix and update, and not truly a mobile device, Bluetooth or Fitbit app problem.
What say you Fitbit?
============ Original ‘Quick Reply’ ===============
There is something in the bluetooth communications protocol, in either the device (my thoughts), or the app (less likely as the same app works with multiple devices) ... although with that said, it could be the Charge 3 device specific app settings that are not exploiting the Bluetooth protocols properly or are creating conflicts. Either way, Fitbit development folks need to address this issue.
Mark L. Torrey
