Charge 3 won't stay connected to Samsung S9+

[joehaala1976]

any other samsung users having issues with charge 3? my 2 worked great til i blew the screen. the 3 is very inconsistant and has various syncing issues. lots of incomplete data and phone restarts. help!?!?!?!?!

Moderator edit: updated subject for clarity

[Jennsmom]

I have the S7 and it no longer will sync. Also cannot reset my Charge 3.

[MarreFitbit]

Hello there @joehaala1976 and @Jennsmom, welcome to the Community Forums. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

However, I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[joehaala1976]

yes, i have set my phone and fitbit to allow all and every realtime setting
possible, im not concerned about battery consumption, i want resl time all
day performance